1605
1614
1993

Shaping a safer and more resilient world.

Delivering human performance-based solutions to create a safer and more resilient world.

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QOE Solutions

The human element can be both the strongest and the weakest link in a complex system. It is the most flexible, adaptable and valuable part of the aviation system, however it is also the most vulnerable.

QOE Associates encompass an array of expertise in Human Factors in order to optimise Human Performance in Industries and complex systems.

Human Performance in Design

QOE understands the importance of a human centred design and considers the human element from the very early stages of the design of a safety critical system. See More

Testing, Validation & Certification

Our team members have worked with several clients in the validation, testing and certification of their products with both civilian and military Authorities. See More

Investigations and Safety Surveys

Most safety-critical organisations have systems for event reporting, incident investigation, and lesson learning. However, even mature systems related to these functions face several challenges. See More

Training and
Simulation

Training should always consider human performance elements in its design, allowing for both technical and non-technical elements to be blended in order to assure an effective and successful outcome. See More

Project Management

Our team members have managed and successfully developed several key projects in an array of industries with different degrees of complexities.
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QOE Associates

Our Associates have worked on several aviation system safety activities, including safety culture, training, simulation certifications and development with a variety of clients such as the Air Accident Investigation Board, British Airways, Virgin Atlantic Airways, Flybe, Monarch Airlines, EasyJet, Flight Safety,  and British Aerospace just to name a few.

Our team has also provided their expertise to other high risk industries in their Human Factors/Human Performance programmes including investigation, training, pro-active safety surveys and Just Culture.

These groups include: Jaguar and Land-rover (JLR), Magnox Nuclear Fuels, the Rail Accident Investigation Board, U.K. National Health Service (NHS), Singapore Civil Aviation Authority and Heathrow Airport Operations.

Members of our team have worked, chaired, co-chaired or represented several organisations in international and European committees including, Eurocontrol, NATS, EASA, Royal Aeronautical Society, ICATEE, CAA and ICAO. In addition, our Associates have published several scientific papers in peered reviewed journals, contributed to academic books and given conference papers and presentations worldwide. 

Anne
Isaac

Ph.D.
Academic and Training Manager

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Diana
Franganillo

MSc
Engineering Design and Safety Manager

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Harry
Nelson

FRAeS
Business Development Manager

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Simon
Roberts

Safety
Management and Regulations Manager

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Jorge
Delgado

MSc
A330/320 TRI
CEO

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Embedding Human Performance at the core of complex systems

When systems fail and you spend several months investigating the resulting accident/s and working with those left behind, one becomes passionate about aviation safety. We want to ensure that lessons are learned, and these failures and their resulting human, social and environmental costs can be managed, and hopefully eliminated in the future.

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Safety first.

We strive to understand the human element. By designing systems and processes that are sympathetic to the numerous human talents whilst denying the opportunity for our collective weaknesses to be exposed.

Why Human Factors / Human Performance?

‘Well it seemed an obvious thing to do at the time’.

This is a familiar quote in many subsequent boards of enquiry or investigations concerning fatal and non-fatal events. Indeed, they are found in almost all high-risk endeavours, whether it be with nuclear, medicine, emergency personnel, military or transport operators. In the aviation system, people are both the source of some of the risks and an integral part of identifying and managing all risks.

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We are living in an increasingly complex world.  State of the art research by Nancy Levenson and John Thomas, shows that today’s causality models used for accident investigations are becoming outdated. However, the view that accidents have a single root cause, in a linear sequence of events, still prevails today. While these models may be of use at a smaller scale for simpler systems, when we take a “God’s eye view” it becomes apparent that a new paradigm and model is needed “in the way we engineer and operate the types of systems and hazards we are dealing with today” (Levenson, 2011). The Systems Theoretic Accident Model and Processes (STAMP) is one such newer model. 

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QOE Associates Lda, proposes the establishment of a global Aeronautical Human Factors  Centre of Excellence, to be located in the Aeronautical Cluster in Ponte de Sor, Portugal.

This  collaborative center would provide research and development, university collaborations,  consulting services and training and certification based on current market needs and the future  European vision for the aeronautical industry.

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