Training should always consider human performance elements in its design, allowing for both technical and non-technical elements to be blended in order to assure an effective and successful outcome. 

Our expertise includes: 

• Non-technical training: Crew Resources Management (CRM), Team Resources Management (TRM), Aerodrome Resource Management (ARM), Threat and Error Management (TEM), Confidence & Resilience, Human Factors for all Aviation Personnel, Cross-familiarisation. Team Resource Management (TRM) for Eurocontrol, NZ ATC and Australian Military ATC.

• • Technical training: Airbus type rating A330/320, refresher, emergency and multi-crew configuration

• Partnership with DEDALE, Airbus and English Channel ferries to develop and/or customise Crew Resource Management (CRM) programmes 
• Developed Team Resource Management (TRM) programs and safety/tools/ processes for Eurocontrol 
• Developed Team Resource Management throughout NATS and it’s on-going inclusion in refresher training 
• Safety Culture and Just Culture development and training- Integrated safety and team training for airport personnel, including pilots, controllers, ground handling, and emergency personnel 
• Introduced Causal Factors into incident investigation and delivery of formal incident investigation training throughout NATS  
• Critical Incident Stress Management (CISM) programme development 
• Safety survey programe development 
• Developed fatigue and resilience training
• Produced and delivered non-technical training (i.e., human factors, resilience, CRM)
• Development of training Needs Analysis (TNA) including process and validation activities